Step 1 — the URL you're having a problem with
We pass this URL to every tool below so you don't retype. Saved only in this browser session.
Step 2 — what's happening?
All tools — pick directly
Full-session capture (advanced)
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Chrome / Edge: Open DevTools (
F12) → Network tab → tickPreserve logandDisable cache. Reproduce the issue. Right-click anywhere in the request list → Save all as HAR with content. Attach the.harfile to your support ticket. - Firefox: DevTools → Network → right-click → Save All As HAR.
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Chrome net-internals (deep TCP / DNS / QUIC traces): open
chrome://net-export/→ Start Logging to Disk → reproduce → Stop. Attach the JSON.
Some customer environments strip corporate proxies inside HAR files — that's expected; support can still read the rest.
Need something this portal can't do?
Server-side probes required for: arbitrary-port TCP/UDP, traceroute / mtr,
SG/NACL path audit, path-MTU discovery, authoritative-only DNS queries, multi-region vantage,
and any User-Agent-sensitive WAF probing (browser fetch cannot override User-Agent).
Use the matching CLI in tools/cli/ or hand your SRE the support bundle every tool can generate.